Choice Office Return Policy
At Choice Office, our goal is to provide you with top-quality products that cater to your requirements and expectations. Nevertheless, should you receive a defective item, we are ready to assist you. Please take a moment to acquaint yourself with our return policy for a seamless and trouble-free process.
Eligibility for Returns:
We will accept returns exclusively for products that are determined to be faulty or defective. Regrettably, we do not offer returns, refunds, or exchanges for reasons other than product defects. If you have any concerns regarding your order, kindly reach out to our customer support team before initiating a return.
Return Procedure:
In the event you believe you have received a defective product, please follow these steps to commence the return process:
Contact our customer support team within 7 days of receiving your order. You can get in touch with our support team via our website or by sending an email to [email protected]. Ensure to provide your order number and provide a detailed description of the issue.
Our customer support team will review your request and may ask for additional information, such as photographs of the defective product, to evaluate the problem.
Once we have verified the product's defect, we will furnish you with instructions on how to return the item.
Please return the defective product in its original packaging, if feasible, along with a copy of your order confirmation or packing slip.Return Shipping:
Choice Office will cover the expenses associated with returning faulty products. We will supply you with a prepaid shipping label or coordinate a pickup by a courier, contingent on your location.
Replacement Process:
Upon receipt of the defective product and confirmation of the defect, Choice Office will expeditiously dispatch a replacement of the same product. If the identical product is unavailable, we will collaborate with you to identify a suitable alternative.
Manufacturer Warranty:
Kindly be aware that Choice Office furniture products are backed by a five-year manufacturer warranty. If you encounter any issues with your product after the initial 7-day return period, you may be eligible to file a warranty claim. Reach out to our customer support team for guidance on processing a warranty claim.
